Refund and Return Policy
At Seaside Marine, we strive to ensure your satisfaction with every purchase. This policy outlines our guidelines for returns, refunds, and shipping for marine products and services. Please read this policy carefully before making a purchase.
Shipping Policy
We partner with trusted shipping carriers to ensure your marine products arrive safely and on time.
- Domestic Shipping: Most orders within the United States are delivered within 3-5 business days.
- International Shipping: Delivery times vary depending on the destination. Contact us for specific details.
- Tracking Information: Once your order is shipped, you will receive a tracking number via email.
Return Policy
If you are not satisfied with your purchase, you may return it within 30 days of receipt.
- Eligibility: Items must be unused, in their original packaging, and accompanied by a valid receipt.
- Process: Contact our customer service team to initiate a return. You will receive a Return Merchandise Authorization (RMA) number.
- Exclusions: Custom orders, used items, and certain marine equipment are non-returnable.
Refund Policy
Once your return is received and inspected, we will process your refund within 7-10 business days.
- Refund Method: Refunds are issued to the original payment method.
- Partial Refunds: If only part of your order is returned, a partial refund will be issued.
- Non-Refundable Items: Shipping costs and custom orders are non-refundable.
Learn About Our Warranty Policy
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately.
- Replacement: We will ship a replacement at no additional cost.
- Refund: If a replacement is not available, a full refund will be issued.
Frequently Asked Questions (FAQs)
How long does it take to process a return?
Returns are processed within 7-10 business days after we receive the item.
Can I return a product after 30 days?
Unfortunately, we cannot accept returns after 30 days.
What if I received the wrong item?
Contact us immediately, and we will arrange for the correct item to be shipped to you.
External Resources
For more information on marine industry standards and consumer rights, check out these resources:
Federal Trade Commission (FTC) Return Policy Guidelines
Why Choose Seaside Marine?
We are committed to providing high-quality marine products and exceptional customer service. Our policies are designed to ensure your complete satisfaction.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Only regular priced items may be refunded. Sale items cannot be refunded.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Need help?
Contact us at {email} for questions related to refunds and returns.